How do I place my first order?

If you’d like to place your first order with us, please go to the Book an Appointment page and indicate when and where you’d like visit our showroom so we can take your measurements and walk you through the options we offer. We currently have showrooms in London, Geneva & Zurich.

Do you charge for the first appointment?

No, we do not charge for appointments. However, in case you only have a few basic questions about our services, we’d invite you to contact our customer service team rather than booking an appointment.

How long does an appointment take?

An appointment generally takes between 45 minutes and 1 hour, but can vary depending on the product you are being fitted for.

I've just had my first appointment. What happens next?

Once you’ve placed your order, it will take about 4-5 weeks for your suit to be ready for a first fitting. Please note that certain fabrics might take up to 1 week longer. Ask your outfitter during your appointment for the expected delivery time for the fabric you chose.

Once your items are ready for the first fitting, you will receive an email inviting you to book a 30 minute delivery appointment – please follow the link in the email to book your appointment.

Our experienced outfitters will assist while you try on your garment(s) and take alteration requests, which will be completed in approximately 1 week. You can also indicate whether you would like another delivery appointment

What can I do if my shirt or suit doesn’t quite fit me?

We strive to make your order risk-free with our 30-day fit guarantee. If your item doesn’t fit perfectly, please contact our customer service team. They will either help you with the adjustment of your measurement profile and the needed alterations and help you book a re-fitting appointment in one of our stores.

What is included and excluded in the fit guarantee

If your item doesn’t fit perfectly, please contact our customer service team. They will either help you with the adjustment of your measurement profile and the needed alterations and help you book a re-fitting appointment in one of our showrooms.

The fit guarantee is valid for 30 days after you’ve received the notification email that your garment has arrived at one of the showrooms.

In our fit guarantee we include changes to sizes required that involve the fit of your garment, as discussed with you during the fitting appointment. We strive to make all adjustments in one alteration, but in certain cases it may take two, three or more fitting appointments which is part of the process.

Excluded from our fit guarantee are any changes that are conflicting with previous alterations (e.g. if you previously asked for an alteration to make the waist bigger, and now you’re asking to reverse that alteration). We may also exclude certain alterations if your body size has changed based on the measurements.

The following parts are excluded from the fit guarantee: technical format of the inside jacket and arrangement of pockets (including the presence of and sizing of specific pockets, lapels or collars), the positioning of labels the stitching of button holes (stitching method and distance of buttons). This list is non-exhaustive.